FREQUENTLY ASKED QUESTIONS

We require a 24 hour cancellation notice for regular hair services in order to avoid a cancellation fee. Same-day cancellations could result in a cancellation fee, which would be a full charge of the appointment booked.

No refunds on services completed at our salon, we offer complimentary fixes within 7 days of service completion.

We are not responsible for any damage that may occur during your salon service. Therefore, we strongly recommend that you bring a change of clothes and/or utilize our robes.

Gratuity is left to your discretion, but we cannot add gratuity on a credit card. Our stylists accept cash and Venmo for tips. Tipping the assistant of your stylist is also greatly appreciated!

Some services that require multiple hours and/or multiple services will require a NON-REFUNDABLE deposit. Contact us to find out if you would need to leave a deposit.

We adhere strictly to the following Cancellation Policy: In order to maintain the quality of our services, and out of respect for our clients' and stylists' time, we require a 24 hour advance notice to change or cancel an appointment. If this is not provided, or if you are a no-show, you will be charged the full cost of

the booked service.

Appointment confirmations and reminders are provided as a courtesy. Not receiving them or overlooking details of your appointment do not exempt a last minute cancellation or no-show.

Please arrive on time to your appointment. Late arrivals of 30 minutes or more will result in your appointment being cancelled and a no-show charge of the full cost of the booked service.

Exceptions may be made on a case-by-case basis, but not for issues regarding work emergencies, childcare, traffic/transit, and out-of-town travel. Please understand that while some things may be out of your control, we are only responsible for your experience

inside the salon.

Please contact us to request to reschedule or cancel your appointment.